ServiceNow Platform Administrator

Scope :

The expert will support the ServiceNow Platform Administrator and contribute to the stability, performance, and continuous improvement of the platform, with a specific focus on integrations and CMDB data quality.

Daily tasks :

• Perform general administration and maintenance of the ServiceNow platform, including user, role, and configuration management.

• Support and maintain integrations between ServiceNow and other corporate systems, ensuring reliability, security, and proper data exchange.

• Contribute to the improvement and maintenance of the CMDB, ensuring data accuracy, completeness, and alignment with CSDM principles.

• Manage incident resolution and request fulfilment, escalating issues when needed and ensuring compliance with change management processes.

• Maintain and update technical documentation related to platform configuration, integrations, and infrastructure components.

• Liaise with stakeholders and support testing and deployment of new features, integrations, and upgrades.

Expertise required : 

• Proven ServiceNow administration experience, with emphasis on integrations and CMDB management.

• Solid understanding of ITSM and CSDM principles.

• Experience drafting technical documentation and end-user materials.

• ServiceNow Certified System Administrator (or equivalent certification).

• ITIL V4 Foundation Certification, or commitment to obtain it within 3 months of contract start.

• Strong problem-solving and analytical skills, with attention to detail and platform stability.

• Ability to communicate effectively with technical teams and business stakeholders.

Additional skills: experience with API/REST integrations are considered strong assets

Experience:

Minimum of 3 years of relevant professional experience

Language: English-speaking profiles are welcome