Digital Business Analyst (Communication)

Context

The European Commission is strengthening its digital justice ecosystem through the continued development of the European e-Justice Portal, a flagship platform supporting the digitalisation of justice across EU Member States. The Portal serves millions of users annually and hosts a suite of key digital justice tools.

Within the framework of the DigitalJustice@2030 Strategy, the European Commission is seeking a Senior Digital Business Analyst to support the implementation of strategic work-streams and to contribute to the evolution of the European e-Justice suite of digital products.

Role Overview

The Senior Digital Business Analyst will act as the interface between business stakeholders, users, and IT delivery teams. The role combines business analysis, product management, stakeholder coordination, and user communication responsibilities.

The consultant will contribute to defining, analysing, and documenting digital solutions, while also ensuring quality, usability, and alignment with strategic objectives.

Key Responsibilities

1. User Feedback & Support

• Manage and respond to user feedback related to digital justice solutions

• Provide clear guidance and functional support to users of the European e-Justice Portal

• Coordinate user assistance via dedicated feedback tools and functional mailboxes

2. Analysis & Documentation

• Analyse and present data related to the digitalisation of justice across EU Member States

• Draft, review, and edit high-quality technical, analytical, and strategic documents

• Perform data collection activities, including stakeholder interviews

• Produce summaries, reports, and publishable content for the European e-Justice Portal

• Contribute to documentation supporting the implementation of the DigitalJustice@2030 Strategy

3. Business & Product Management

• Liaise with internal and external stakeholders on digital justice initiatives

• Identify, analyse, and formalise stakeholder needs and requirements

• Translate business needs into functional and product requirements

• Draft specifications and contribute to implementation follow-up

• Review project deliverables and provide corrective input when needed

• Participate in coordination meetings with project managers, contractors, and stakeholders

• Monitor technological developments and propose improvements to digital solutions

• Provide expert advice, opinions, and recommendations

Required Profile

Experience & Skills

• Senior-level experience in digital business analysis and IT product management

• Strong analytical, synthesis, and drafting skills

• Ability to handle complex information from legal, policy, and technical domains

• Excellent written and verbal communication skills

• Proven capability to prioritise tasks and work under tight deadlines

• Strong organisational skills with a focus on quality and results

Personal Attributes

• Proactive, autonomous, and solution-oriented

• Comfortable working in a multicultural and international environment

• Strong stakeholder management and collaboration skills

• Ability to communicate complex concepts in a clear and simple manner

Languages

• English: mandatory

• French: considered an asset

Working Conditions

• Place of delivery: Brussels, Belgium

• The services will be performed under the supervision of European Commission officials