ServiceNow Business analyst/architect

Our client is undergoing a digital transformation, in line with the EU-wide HR Family Transformation Programme and the financial transformation programme . Those programmes are the flagship initiatives within the new EC Digital Strategy and the EC corporate Double Pillar Approach (DPA) and are implemented using Commercial Off-the Shelf solutions (COTS) from SAP and ServiceNow.

Job Description

• Create business architecture models that reflect the organization’s strategies and goals.

• Knowledge of enterprise architecture frameworks and actual experience developing and building models based on such framework.

• Knowledge of enterprise architecture notations such as BPM.

• Knowledge of enterprise architecture tools such as ARIS.

• Experience defining and implementing strategies under a CIO or equivalent.

• Ability to combine many different skills and experiences to address and solve business, information, and technology related opportunities and problems.

• Extensive experience with enterprise architecture best practices and goals.

• Excellent leadership and conciliation skills.

• Group session facilitation.

• Promotion skills (“selling” the results of architectural approaches through presentations).

• Modelling and graphical representations and abstractions.

• Practical experience in information extraction, as well as from big data sources.

• Experienced with UML or case tools.

• Ability to command respect and to create a sense of community amongst the members of the project teams.

• Ability to set priorities and adapt to changes in a quick, professional manner.

• Excellent knowledge of techniques for planning, monitoring projects.

• Sound business case development and approvals skills.

• Excellent knowledge of project management methods such as RUP, Agile.

• Experience of Workflow applications.

• Sufficient seniority and credibility to advise project teams on their projects in relation to the programme.

• Integrate the project and program strategies and ensure alignment with business strategies and drivers, and management priorities.

• Provide business architecture and systems processing guidance.

• Create and implement a business vision.

• Coordination of the implementation of the business and technical architecture requirements.

• Definition and analysis of the business requirements. Prepare and maintain project and quality plans and track activities against the plan.

• Assistance to the definition of internal methodologies and application lifecycle.

• Participation in functional working groups, progress meetings and meetings with the users.

Requirements:

• Knowledge of enterprise architecture notations such as BPMN.

• Knowledge of enterprise architecture tools such as ARIS.

• Knowledge of Program Management framework.

• Knowledge and practical experience with Identity and Access Management systems.

• Experienced in business analysis.

• Good knowledge of business process modelling.

• Practical experience with ServiceNow platform.

• Good knowledge of ServiceNow Architecture framework.

• Good understanding of ServiceNow application design.

• Good knowledge of ServiceNow Modules: ITSM, HRSD, SPM/APM and App Engine.

• Good knowledge of data analysis and data modelling.

• Ability to perform proof of concepts (PoC) efficiently and fast.

• Practical knowledge of project management standards and methodologies.

• Usage of project management tools.

• Good knowledge of Service Oriented Architecture.

• Practical experience in IT Operations and support services.

• Experience in authentication and authorization protocols (OAuth, Open ID Connect).

• Experience with Identity Stores (LDAP, MS Active Directory…).

• Ability to apply high quality standards.

• Ability to cope with fast changing technologies used in application architecture and design.

• Good ability to participate in technical meetings and good communication skills in English.

Technical requirements:

• At least 5 years of experience with Identity Providers, Authentication and Authorisation systems.

• At least 5 years of experience in modelling Business Processes (using BPMN standard).

• At least 5 years of experience with Service Management tools (HP SMT, ServiceNow…).

• At least 5 years of experience with Project Management frameworks, including PRINCE2 and PM2.

• At least 5 years of experience with Application Management Lifecycle tools (Jira, RTC…)

• At least 3 years of experience with ServiceNow (Technical implementation).

During the performance of above listed tasks, external service provider may have access to sensitive or secured data or to secured areas. The proposed candidate must be therefore security clearable (EU-27 security clearance).

If this opportunity aligns with your expertise and ambitions, we’d love to hear from you. Apply today and take the next step in shaping the future of secure and efficient digital services of the European Institutions!