Business Analyst (BXL)

Sword Group is recruiting, on behalf of our partner I-City (the IT department of the City of Brussels), a Senior Business Process Analyst to support key solutions within the real estate and finance ecosystem.
Following a period of strong growth and digital transformation, I-City is reinforcing its teams to continue driving the City of Brussels’ innovation strategy.

The consultant will:

• Support and maintain the Immowin (Régie Foncière) and ImmoCPAS (CPAS) rental management systems.

• Act as an expert on electronic payments and accounting integrations.

• Capture, analyze, and formalize business requirements through interviews, process analysis, and documentation reviews.

• Translate business needs into clear functional specifications (UML, BPMN, process diagrams, data dictionaries, use cases).

• Participate actively in digital transformation projects as the functional interface between business and development teams.

• Estimate workload, plan, and monitor software adaptation and delivery.

• Maintain and update operational documentation (procedures, guides, manuals).

• Ensure the quality and functional conformity of delivered solutions.

Required Profile

Min. 8–10 years as a Business Process Analyst, including strong involvement in public sector projects.

At least 3 years of experience in public administration.

At least 2 years with real estate management systems.

At least 2 years with electronic payment reconciliation.

Hands-on knowledge of UML / BPMN modelling tools.

Experience in digital transformation and ERP-type environments.

SQL knowledge is a plus.

Strong communication and stakeholder management skills.

Languages

• French: Native or excellent level (mandatory)

• English: Professional working proficiency

• Dutch: Basic knowledge