Analyst - User Coaching

Description:
We are looking for a motivated and communicative Analyst to support one of our clients, a European public institution, in its transition from Microsoft Word to Xpublisher as the primary XML editing tool. This is a temporary assignment starting in September 2025, offering a unique opportunity to contribute to a high-impact digital transformation project within an international and multilingual environment.

Key Responsibilities:

• Act as the primary point of contact for end-users during the transition from MS Word to Xpublisher.

• Deliver hands-on coaching, guidance, and practical support to users across departments.

• Quickly gain in-depth knowledge of the Xpublisher tool and its features.

• Provide clear and concise explanations on how to use Xpublisher effectively, including working with predefined XML templates.

• Understand and translate end-user needs into practical use of the tool.

• Gather user feedback and report issues or improvement suggestions to the project team.

• Develop simple user guides, quick-reference materials, and FAQs to support learning.

Profile:

• Proven experience in coaching, training, or supporting end-users in adopting new digital tools.

• Strong communication and interpersonal skills; ability to explain technical concepts to non-technical users.

• Fast learner with a proactive attitude and problem-solving mindset.

• Familiarity with structured content and XML is a strong asset.

• Previous experience with publishing or content management tools is a plus.

• Fluency in English is required; knowledge of French or other EU languages is an advantage.

• Prior experience in EU Institutions or public sector environments is a plus.