SharePoint & Digital Content Specialist

List of Tasks:

• Content Management and Editorial Support:

  • Create and edit content for websites, ensuring clarity, consistency, and alignment with the Commission’s web creation practices.

  • Provide web writing and editorial support, including rewriting, proofreading, and optimizing content for readability, accessibility (WCAG), and internal SEO.

  • Perform regular content updates and maintenance to ensure the accuracy, relevance, and freshness of published information.

• Content Structuring and User Experience:

  • Structure and organise content using features such as web parts, components, sections, metadata, and navigation to enhance user experience and findability.

  • Conduct quality assurance checks, including broken links, formatting consistency, and compliance with editorial and web accessibility guidelines.

  • Contribute to the continuous improvement of the information architecture and the user journey across several sites.

• Communication and Campaign Support:

  • Coordinate with content owners and stakeholders to gather, validate, and publish content in a timely and effective manner.

  • Monitor and analyse user feedback and site analytics to improve content effectiveness and user engagement.

• Technical Support and Information Architecture:

  • Create and manage collaborative sites, and content management systems (CMS).

  • Guide and support users in the effective use of platforms, and M365 services.

  • Provide technical and user documentation.

  • Perform regular reviews of information architecture across internal and external communication channels (websites, intranet communities, etc.).

• Project and Strategic Involvement:

  • Co-lead agile projects, contributing to project planning, coordination, and support tasks such as stakeholder briefings and management presentations.

  • Actively participate in meetings, staying up to date with strategy developments and platform tool usage.

  • Join technical working groups, progress meetings, and engage directly with users to align on needs and solutions.

Knowledge and Skills:

• SharePoint Online & Microsoft 365 Proficiency

• Proficiency in other web content management systems and web design tools (e.g. Adobe or Figma)

• Good knowledge of agile project management methodology fundamentals, web communication, information architecture & UX Design

• Web Content Creation & Editorial Skills

• Ability to understand requirements, propose solutions, and deliver them efficiently and fast

• Ability to give business and technical presentations

• Ability to apply high-quality standards

• Ability to cope with fast-changing technologies

• Very good communication skills with technical and non-technical audiences

• Analysis and problem-solving skills

Non-Technical Skills:

• Capability of integration in an international/multicultural environment, rapid self-starting capability, and experience in working in a team

• Ability to participate in multilingual meetings

• Ability to work in a multicultural environment on multiple large projects

• Excellent Team Player

• High degree of discretion and integrity is required

Specific Expertise:

• Knowledge of M365 (SharePoint Online Communication Sites, Power Automate, Power BI, Power Apps, Teams, and OneDrive)

• Web Content Strategy & Editorial Standards, including accessibility (WCAG)

• Usage of various web content management tools, for example Drupal

• Information Architecture & UX: Knowledge of structuring content using SharePoint features, tagging and taxonomy, user navigation flows, and optimizing for findability and engagement

• Web design capabilities and usage of corresponding tools (Adobe, Figma, etc...)