M365 Solution Architect

TASKS/REQUIRED SERVICES

The expert will work as part of a 4-5 people team responsible for the knowledge management platform. The expert’s primary function is solution design and architecture — acting as the mandatory layer between business requirements and technical implementation. In particular, the expert will provide the following services:

MAINTENANCE AND EVOLUTION OF EXISTING SOLUTIONS

• Monitoring, maintaining, and improving the existing PnP Search pages and web parts, ensuring search relevance, performance, and consistency with evolving content structure.

• Maintaining, updating, and extending existing Power Apps and Power Automate flows as business rules, SharePoint structures, or platform updates require.

• Maintaining and evolving advanced site configurations and settings, including site columns, content types, managed metadata term store, versioning and retention policies, and site-level governance rules.

• Maintaining and continuously improving the access and permissions strategy, including SharePoint group configurations, audience-based visibility rules, and role-based access controls across all sites.

• Identifying, diagnosing, and resolving technical incidents and degraded functionality across all existing custom solutions; performing root cause analysis and implementing preventive measures to avoid recurrence.

NEW SOLUTIONS AND PLATFORM ENHANCEMENTS

• Designing and specifying new PnP Search pages and web parts from the ground up, defining search verticals, refiners, result types and layouts, KQL query logic, and ensuring the search experience is aligned with the information architecture and content structure of the platform.

• Designing and specifying new Power Apps and Power Automate solutions to improve platform efficiency and user experience.

• Designing solutions for pages serving as complex and large document repositories, dynamic filtering, metadata-driven views, faceted navigation, bulk operations for content managers, and versioning or lifecycle controls adapted to high-volume document libraries.

AI INTEGRATION

• Serving as the platform’s technical interlocutor with DG DIGIT for the corporate AI integration.

• Conducting an AI readiness audit of the platform’s content and structure.

• Defining and implementing the platform’s AI governance framework.

ADVISORY, GOVERNANCE AND BACKLOG MANAGEMENT

• Advising the team leader on the technical feasibility and complexity of proposed initiatives.

• Ensuring that all solutions adhere to the platform’s governance model.

• Maintaining the platform’s information architecture.

The expert will be required to coordinate their tasks closely and in real time with the team leader and the other team members, keep the Ordering Service informed about the progress in implementing the tasks and any arising challenges, and propose effective and efficient solutions to address the technical and quality issues. The expert will be required to participate in regular planning and status review meetings on a weekly, or more frequent basis. The expert will provide a written progress update to the team leader at least once per week, covering tasks completed, tasks in progress, blockers, and any risks requiring a decision.

SPECIFIC QUALIFICATIONS AND SKILLS

In order to deliver the required services, in addition to the knowledge and skills set out in the framework contract, the expert must possess the following specific qualifications and skills:

• At least 5 years of experience in solution architecture or functional consulting roles on Microsoft 365 platforms;

• At least 3 years of demonstrated experience in SharePoint Online solution design and information architecture, including hub site structures, navigation models, metadata and taxonomy strategy;

• Proven experience designing enterprise search experiences using the PnP Modern Search framework, including search verticals, refiners, query logic and result templates; portfolio examples required at interview;

• Solid experience in Power Platform solution design (Power Apps and Power Automate), including defining architecture, data models, user flows and workflow logic before development;

• Working knowledge of Microsoft 365 Copilot architecture, AI Builder capabilities, and Microsoft Graph API; experience in designing or delivering AI integration on knowledge management platforms is a strong asset;

• Familiarity with Microsoft 365 governance frameworks, including information barriers, sensitivity labels, compliance policies; understanding of how tenant-level governance decisions affect SharePoint Online solutions and AI tooling;

• Experience with or working knowledge of conversational AI tooling within the Microsoft 365 ecosystem;

• Demonstrated ability to produce complete and unambiguous technical specifications for developers, including data models, user flows, business rules and access assumptions, without requiring further interpretation;

• Strong analytical skills and ability to translate business and knowledge management requirements into structured technical designs; experience conducting requirements workshops with non-technical stakeholders;

• Very good communication and presentation skills;

• Fluency in English (spoken and written);

• Ability to work effectively in an international and multicultural environment and within project teams;

• Proactive, autonomous and results-oriented approach to work.